Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, estimated delivery usually takes 8–12 business days.

Delivery times may vary depending on your location and other factors outside our control.

Do you offer free shipping?

Yes. CLARAMAYFAIR offers free shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you may receive tracking information.

You can track your order through our Track Your Order page using your order details or tracking number, where available.

Please allow some time for tracking information to update after your order has been shipped.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We process orders quickly, so we cannot guarantee that changes or cancellations can be made once an order has entered processing or has already been shipped.

If your order has already been shipped, you may need to wait until it is delivered and follow our Return & Refund Policy.

What is your return policy?

You may request a return within 30 days of receiving your order, subject to the conditions outlined in our Return & Refund Policy.

Customers are generally responsible for return shipping costs.

Please contact us before sending any item back, as we will provide the appropriate return instructions.

When will I receive my refund?

Once your returned item has been received and reviewed, eligible refunds will be processed according to our Return & Refund Policy.

Processing times may vary depending on your payment provider.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at info@claramayfair.com.

Include your order number and, where possible, clear photos of the item and the issue. Our support team will review your request and assist you with the next steps.

My tracking says delivered, but I haven't received my package. What should I do?

Please check with household members, neighbors, and your local delivery carrier first.

If you are still unable to locate your package, contact our customer support team and provide your order number. We will review the situation and do our best to assist you.